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Frequently Asked Questions

Contact

The team’s hours of service are Monday to Friday from 8am to 4pm Pacific time (excluding holidays). We have limited support available on the weekends.
To reach our team, please visit our contact page to submit your inquiry or, within North America, call our toll free line +1 888-231-4703 within our service hours.

We respond to all inquiries within 24 hours.

Order

Sure . You can call our toll free: +1 800 -231-4703 during business hours and if you require assistance when placing your order online. We are here to help!

Order confirmations are sent out immediately. If you haven’t received confirmation from us, please e mail us at stacy@mmusa.com or use our live chat on our website and we will be happy to assist further.

We’re so sorry about the mix-up.
If there is an issue with the order you have received, we kindly ask that you contact us to rectify the problem . One of our service team members will be happy to further assist in resolving this issue!

We don't offer exchanges but we do have a 30 day Return Policy on all items purchased directly from us.
Please note any purchases made through a third-party retailer are exempt from our Return Policy and would be subject to the specific retailer’s policies over which we have no control.

BILLING

We accept all major credit cards. When paying by credit card, your name and billing address must match the address on file with the card issuer

Your card will be charged after your order has been successfully placed.

What currency do you charge in?

We currently offer prices in the U.S. dollar currencies for orders placed within the US. Orders placed within the European Union and the Middle East will be charged the equivalency of the U.S. dollar value .

SHIPPING + DELIVERY

We are proud to say that MMUSA offers worldwide shipping!

How long does an order take to process?

We try to get to orders as quickly as we receive them and in most cases fulfill orders within the same day .

We use various couriers depending on destination and, as a result, shipping times vary. Most Canadian, USA and UK/EU orders arrive within 3-5 business days.

International orders are sent from our facilities in the Netherlands to ensure quick delivery and cheaper shipping cost .

You will receive an email once your order has shipped with your tracking number for each order, along with a tracking link.

We assign tracking numbers to parcels right before they are shipped. As soon as your parcel is sent out, we send you a tracking notification with your tracking number for each order along with a link so you know where you can track the order.

Please check if such an email is sent into your spam folder. Or contact us on our live chat system .

Yes we ship to PO Boxes, APO, DPO, or FPO addresses. We prefer a physical address to ensure delivery on time

For security reasons, billing and shipping addresses are required to be in the same country. If your credit card is declined when placing an order online, please contact our toll free number so we can assist you in placing your order .

Kindly reach out to us through our contact page and our service team will see if this can be done.

Please note that we cannot modify your shipping details once the order has been processed by our team. We also are unable to modify the route of a parcel once it has been shipped.

Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information.

Any applicable taxes are applied to your full order (including shipping). This will be reflected by the total cost upon checkout.

You will not incur any such border fees in Canada, USA, UK, EU , Middle East or Australia as these countries are served by our international local offices.

Shipping Fees by Region
Region Currency Fee**
USA (Excluding US,Territories) USD 12.00
US Territories USD 25.00
Canada CAD 25.00
United Kingdom GBP 12.00
Europe EUR 12.00
Australia AUD 25.00
New Zealand USD 25.00
Korea KRW 25.00
International*( Middle East ) USD 25.00

PRODUCT

Unfortunately, we do not offer product samples at this time!

For retailer or distribution inquiries, please fill out the distributor form on our website and our service team will be happy to further assist!

We do not at this time . All our formulas are the exclusive property of MMUSA worldwide .

All our formulations are made in the U.S.A.

Quality :

Our supplements are scientifically formulated for optimal benefits and maximum effectiveness. Every ingredient is carefully selected based upon compelling scientific evidence of safety, efficacy and synergy with the other ingredients.

MMUSA utilizes only the highest quality ingredients, thoroughly tested for purity and potency, and manufacture our products domestically in a state-of-the-art GMP-certified facility. Our products are gluten, lactose, soy, GMO and animal products free.

Are the ingredients in your formulations Halal or Kosher ?

Definitely , all of MMUSA ‘s ingredients are Halal /kosher and have been manufactured in a factory which is halal/kosher compliant .